Return Policy

By placing an order, you confirm that You have read, understood, and accepted the following policies.

Our return & refund policies are available if initiated within five (5) days of receiving your package (the arrival date is defined as the date that shows the “delivered” status of the tracking number of your package). Any claims made after 5 days will NOT be accepted.

Return/Refund Conditions

We are focusing on providing high-quality items for you. However, if you receive the item(s) which is damaged and wrong in delivery or has any manufacturing problems, we will process a replacement or refund with these conditions:

• All items must be in original condition: unworn or unused and in their original packaging with the shipping label.
• All packing material, blank warranty cards, manuals, and accessories (if any) must be included.

In case your return request is accepted, we will refund you after we have received your package and inspected it. Please ship your package via insured ground service (recommend: USPS or UPS) with a tracking number. Return shipping charges are at the customer's expense. We are not responsible for lost or damaged packages during the return process.

NOTE: Please contact us if you want to return your item. Returning without prior discussion and authorization will not be accepted. The address marked on the shipping label is the address of our partnership with USPS's office.

Our shop will NOT accept to return or exchange if:

• The customer(s) change their mind
• The item(s) have been used or washed
• The item(s) have been delivered with the correct size and/or correct color as in order.
• The item(s) have been broken after several uses.
• The products are the gifts

Return & Refund Instructions

Step 1: After receiving your order, if the items have been damaged, defective or wrong-delivered, you must send the evidence within 5 days. You can record a video while opening the packages or take a photo.

Step 2: Send an email to our customer support email at [email protected], we will be happy to assist you to solve these problems as soon as possible.

Late or missing refund

If you have not received the refund from us, please check your bank again. Normally, the refund process will take around 5 – 7 working days (depending on the bank).

After checking all of those and you still did not receive the refund, please contact us via email [email protected]

Order Cancellation

You can only cancel your order within 6 hours since your purchase is completed. However, please be well-informed that we need to pay for management, processing, and transaction fees, so 10% of your total order value must be charged for the cancellation.

Order Revision

You can only revise the order information (size, color, address) within 12 hours since your purchase is completed.

If you purchase the wrong product(s), please contact us following the email at [email protected]. We will be happy to assist you to solve these problem(s).

In case you would like to change your order’s variant, you only need to inform us:

• Same price: we will assist you to change it on our system.
• Lower price: we will change it and refund the rest to your account in 5-7 days (depending on your bank).
• Higher price: we will send you an invoice via your email so that you can make additional payment(s).